Contact the Sinai planning desk
Reach coordinators by form, phone, or walk-in at 17 Naama Bay Street, Sharm El Sheikh.
How we handle your request
Messages arrive in a shared queue monitored Sunday through Thursday 09:00–17:00 Egypt Standard Time, and Friday 10:00–14:00. Saturday is closed. A coordinator acknowledges most forms within one business day, faster when travel starts within 72 hours. We reply from [email protected] with subject lines beginning "Sinai brief" so you can filter them.
Include hotel name, arrival and departure dates, party size, and any fixed commitments such as pre-booked dive courses. Mention mobility limits, child ages, and whether you rent a car or rely on taxis. Without hotel zone we cannot estimate Naama Bay traffic accurately.
Phone +20 69 360 1147 connects to the same desk for clarification on active briefs—not for marketing cold calls. Walk-in guests should bring passport copies if asking about St Catherine checkpoints the same week.
Office location
We sit on Naama Bay Street between the promenade pharmacies and the limestone arcade leading to the marina walkway. Look for the azure sign "Museum Info Desk" above street level. Parking is paid lot P3 across from the Rixos garden gate.
Before you submit
Review route tiers so the desk select matches your scope. Read privacy policy for how long we store itinerary data. We never sell email addresses to excursion resellers.
Desk fees are due before PDF delivery. Bank details appear in your quote email. Cash payment accepted on site in Egyptian pounds only.
Walk-in desk hours
Our Naama Bay office welcomes walk-ins Sunday through Thursday 09:00–18:00 Egypt time. Friday hours run 10:00–14:00. Coordinators may be briefing groups at the marina—call ahead if you need printed maps immediately.
What to include in your message
Hotel zone, arrival and departure dates, mobility notes, interest in monastery hikes versus reef days, and whether children under twelve travel with you. Attach passport nationality only if you want checkpoint note templates—we delete copies after brief delivery per our privacy policy.
Response time expectations
Forms submitted before 14:00 Egypt time on working days receive first reply same day. Friday submissions wait until Sunday morning unless marked urgent monastery permit deadline. Urgent flag does not guarantee permits—only faster coordinator assignment.
International callers use +20 69 360 1147. WhatsApp voice notes are accepted but we reply with email PDFs for clarity. Walk-ins should bring hotel card and passport copy if requesting checkpoint templates same day.